Política de envio
Thank you for shopping at Super Nook! We aim to provide a seamless shopping experience and ensure your products reach you in a timely manner. Please read the following shipping policy carefully before making a purchase.
1. Shipping Information
We ship all orders internationally from Japan to various countries. By placing an order with us, you agree to our shipping terms and conditions as outlined below.
2. Shipping Costs
- Shipping Fees: Shipping fees are calculated at checkout based on the weight and dimensions of your order, as well as your delivery location.
- International Shipping: Shipping fees for international orders vary depending on the destination and selected shipping method. Please note that shipping fees do not include any customs duties, taxes, or additional charges that may apply upon delivery.
3. Order Processing Time
- Processing Time: All orders are processed within [X] business days after your order has been placed. This processing time excludes weekends and public holidays in Japan.
- Business Hours: Our business hours are [Insert your business hours here, e.g., 9:00 AM - 6:00 PM Japan Standard Time]. Orders are processed during business hours only.
4. Shipping Methods and Delivery Time
The shipping method we use is EMS by Japan Post. The estimated delivery time for international orders depends on the destination country. The estimated delivery time with EMS is 7 to 15 business days.
Please note that delivery times are estimates, and actual delivery times may vary depending on factors such as customs processing, destination country regulations, and shipping carrier delays.
5. Customs, Duties, and Taxes
- Customs Duties and Taxes: When shipping internationally, customs duties, taxes, and other fees may be applied upon arrival in your country. These fees are not included in the price of the products or shipping charges and are the responsibility of the customer.
- Customs Delays: We are not responsible for delays caused by customs processing. Please check with your local customs office for information regarding customs fees and regulations before placing your order.
6. Shipping Restrictions
Due to the nature of international shipping, we may not be able to ship to certain countries or regions. If we are unable to fulfill your order due to shipping restrictions, we will notify you via email and provide a full refund.
7. Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number (if applicable) so you can monitor your shipment’s progress. Please note that tracking information may not be available for all international shipping methods.
8. Address Accuracy
Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for items that are not delivered due to incorrect or incomplete shipping information. If you need to update your address, please contact us immediately at support@super-nook.com before your order has been processed.
9. Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If you believe your package has been lost or stolen, please contact the carrier directly using the tracking number provided. You may also reach out to us at support@super-nook.com, and we will assist in filing a claim with the carrier if applicable.
10. Order Issues
If you encounter any issues with your order, such as delays or incorrect items, please contact our customer service team at support@supernook.com. We will do our best to assist you and resolve any issues promptly.
11. International Shipping Disclaimer
- Shipping from Japan: All products are shipped from Japan, and we cannot control potential delays or damages that may occur during international shipping. If you receive a damaged item, please review our Return and Refund Policy, which states that we do not accept returns or issue refunds under any circumstances.
Contact Us
If you have any questions or concerns regarding your order or shipping, please don’t hesitate to reach out by email : support@super-nook.com
By purchasing from our website, you agree to the terms outlined in this Shipping Policy. Please read this policy carefully before completing your purchase.
