Welcome to Super Nook(^^)☆゚. * ◜ . ◜ ╯⊹ ☆ スーパーヌークへようこそ(^^)☆゚. * ◜ . ◜ ╯⊹ ☆
Welcome to Super Nook(^^)☆゚. * ◜ . ◜ ╯⊹ ☆ スーパーヌークへようこそ(^^)☆゚. * ◜ . ◜ ╯⊹ ☆
Welcome to Super Nook(^^)☆゚. * ◜ . ◜ ╯⊹ ☆ スーパーヌークへようこそ(^^)☆゚. * ◜ . ◜ ╯⊹ ☆

FAQ

For New Nookers

What is Super Nook?

Super Nook is your cozy digital konbini that offers curated aesthetic Japanese finds, no matter where you live.

How long does my package take to arrive from Japan?

The shipping method we use is EMS by Japan Post. The estimated delivery time for international orders depends on the destination country. The estimated delivery time with EMS is 7 to 15 business days.

Please note that delivery times are estimates, and actual delivery times may vary depending on factors such as customs processing, destination country regulations, and shipping carrier delays.

How do I track my package?

You can track from the Chat that you see on the bottom right corner!

Customs Duties and Taxes
  • Customs Duties and Taxes: When shipping internationally, customs duties, taxes, and other fees may be applied upon arrival in your country. These fees are not included in the price of the products or shipping charges and are the responsibility of the customer.
  • Customs Delays: We are not responsible for delays caused by customs processing. Please check with your local customs office for information regarding customs fees and regulations before placing your order.
Legal notice

Seller: Super Nook
Representative: Shiotani Yudai
Address: We will disclose information without delay upon request.
Phone Number: +81-80-1143-7073
Email Address: support@super-nook.com

Price: Please refer to each product page.
Additional Fees: Shipping charges.
Payment Method and Timing:
Credit card payment — the total amount will be charged at the time of order.
Delivery Time: Orders will be shipped within 7 business days from the order date.
Returns, Defective Items, and Cancellations:
Returns and exchanges are not accepted.